Everything you need to know about  "Lovara" subscription boxes.

 If you're new to subscription boxes, you might have a lot of questions and worries. What if this is a scam? What if I can't cancel my subscription when I want and they keep charging me monthly? What if my delivery is not even what I expected?

 

To eliminate your fears, I have explicitly laid out precisely what a Lovara Subscription Box is and just how reliable it is.

 

Lovara by Taylor-Shipley's curated Sheet Masks are so simple to use and make an excellent addition to your pampering time. Just apply your mask and relax with a good book, a glass of wine, some candles, or meditation. However you choose to pamper yourself, a Sheet Mask makes beautiful skin a simple addition to your self-care routine.

 

By ordering your subscription, you'll never have to worry about not having a Sheet Mask at your fingertips.

 

Most importantly, you can cancel at any time, and the process is a breeze.

 

Each subscription box plan is different:

 

  •  The N4  offers you 4 sheet masks monthly.

  • The  N8 offers 8 sheet masks monthly. 

 

Ordering

When placing a subscription order, you are signing up for a recurring monthly billing subscription.

Subscriptions renew monthly on the anniversary of the sign up date. We are always busy during the month working hard to curate the boxes for you so we can get them in the Mail on time. If you have questions that are not answered in our FAQ, please contact us at info@lovara.co.uk

Every communication is done by email. We will send all correspondence and shipping information to the email you provide at sign up, so, please ensure you check all email folders including spam and junk. Should you use a private, work, or business email address, our communications may be blocked or routed as spam. If so, you may not receive our emails, and we would have no way to contact you.

Lastly, please make sure you read our entire FAQ before placing an order. We have tried to provide you with as much clear, detailed information as possible. If you have any questions or suggestions, kindly let us know, and thanks for all your support.

 

Managing your subscription

It's easy to manage your subscription at any time. When completing your first order, you are purchasing your first box setting up your monthly subscription and creating your subscription account. Your account contains all your order information with options such as editing your address, cancelling your subscription, skipping a month or shipment, or switching your subscription between the options offered. If you have trouble editing your account, please contact us.

Skipping a month

If you wish to skip a month for whatever reason, instead of cancelling your entire subscription, you can simply skip a shipment. This keeps you as an active subscriber but allows you to skip a box and then renew. When skipping a shipment, we would not charge you for the month skipped. We will continue billing you as from the next month.

If you do skip a shipment, please mark your calendar to remind yourself of the upcoming renewal. If it's on the 1st, you would need to activate your account latest 28th of the previous month to ensure your subscription renews on the 1st. Please be advised that we offer skipping only three times. Once you skip the third time in a row, your subscription will be cancelled, and you will have to re-subscribe.

Changing a renewal date 

Please contact us if you would like to change your renewal date. 

 

One time box or gift subscription

If you wish to gift someone (or even yourself), you could use the one-time box or gift purchase option. When purchasing a gift, whether as one-off or subscription, ensure you include the recipient's name and shipping address if you would like us to ship it to them.  We can also put in a special message in the box at your request.

 

Payments 

Subscriptions recur monthly. You will be charged for your first subscription box when you place the order, and again on the same day the following month until you cancel.

When a subscription is set to renew, our payment system automatically charges the customer to extend the subscription for another term. If the charge was not successful, the subscription is put into a pending status to indicate there was an issue.

We send failed renewal notifications to customers after each failed renewal attempt so the customer can take action to resolve the issue. If the transaction remains unsuccessful after five days, the subscription will be marked as expired, and no additional attempts to charge the customer will be made. We continue to retry the charge up to five times within five days.

If a renewal payment is successful, your box will be posted within 3-5 days as scheduled. If the last payment attempt is unsuccessful, it will put your account into an expired, cancelled or deactivated status, but you can always reactivate it at your convenience. Once it has been reactivated, the status should then update the reflective active status.

 

What if I need to cancel?

We are sad to see you go and hope you will join us again here at Lovara. To cancel, simply login to your account. Subscriptions must be cancelled by you, the customer. If you are experiencing problems trying to cancel your subscription, please let us know. We can assist you in the process.

It is crucial to cancel your subscription before the renewal date if you do not want to continue with your subscription. If you cancel after the renewal/billing has processed, you will receive that month's box which you've been charged for. We are unable to refund paid subscriptions. We will fulfil what you have paid for but will never charge you beyond that.

More concisely, cancelling your subscription will not cancel your current order that is pending shipment. It only cancels the re-occurring billing process.

If you have problems cancelling your subscriptions, please contact us. We can assist you with the process, but we do not cancel subscriptions for you due to security reasons. Additionally, we do not edit credit cards. We only assist you with the process.

 

Can I reactivate my expired subscription

Yes, you can. For assistance, kindly contact us at info@lovara.co.uk 

 

 

©2020 by Vision Potential Ltd. | All Rights Reserved 

FAQ

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