SHIPPING & RETURNS
Subscriptions are shipped within 3 -45 days of purchase. If there is a delay you will be notified by email to the email address on file. Please be patient during shipping time. The entire process is time consuming so please refer to my FAQ for answers to your questions . If you cannot find an answer to a question, please don't hesitate to contact me. Please ensure your mailbox is secure at the time of delivery because we do not replace, or refund packages delivered. If a package is returned, it will need to be re-sent at the buyer’s expense, so please make sure to check your shipping address before placing an order
Shipping address changes
If you move and need to change the shipping address, a couple of steps need to be completed to ensure your packages ship to the correct address .Because , if you move after an order has been placed, the packages will ship to the old address and customers will be responsible for obtaining their packages or having it shipped to their new address .
A. New - order placed on July 5th an address changed on July 10th. The address used to place the order on July the 5th would be used for shipping we would need to be notified of the change to ensure your package is shipped to the correct address.
Steps to change your address
From the home page of the Portal click on Manage Button.
Click on Edit Shipping address button. if you want to change the shipping address associated with the account.
If you want to change your email address, you need to click on Account Settings ( billing, email, password) link, then click on Edit your Details in order to edit the email associated with the account.
RETURN & EXCHANGE POLICY
If you receive products which you can not use for whatever reason, as long as the products are returned in their original box and original state we will be happy to process a refund for you. If the products are damaged in anyway I am sorry but we can't make a refund, as the products will not be reusable. There are no returns, exchanges, or refunds given on subscription gift subscriptions or one time purchase boxes. All orders are final and refunds are not given for incorrect choices, change of mind purchases or for exchanges. Each box is a magical surprise which is the idea of a subscription box.
Damaged or Missing items
We do our best to ensure everyone gets each item in their box. We also understand the Postal Service can be rough on boxes. If an item arrives damaged please contact us immediately no later than 72 hours after delivery status has been updated. Please keep all damaged items packaging and shipping label so we can obtain photos to further process handling. Information requested must be received no later than five business days from initial date of request. If not received by deadline are replacement or refund will not be issued for damaged items .