FAQ

THE MOST COMMON QUESTIONS

What is Lovara Box?


This is a subscription box that gets delivered to your door each month.




How Does it work


After sign up you will receive a selection of products depending on the Box you have signed up for. If you have signed up for the K Beauty masks you will receive different masks each month, but if you sign up for the Lecler boxes you will receive your favourites each month.




Whats inside the box


Depending on the level of subscript you will receive premium products each month.




Are the any hidden cost


The price of each plan is always clearly stated on our sales page. It also clearly shows the shipping amount which will be added extra, except for the yearly subscription this is inclusive of shipping.




How does Payments work


Subscriptions recur monthly so you will be charged for your first box when you first order your subscription box and again on the same day the following month until you decide to cancel When a subscription is set to renew, our payment system automatically rebuilds and charges the customer to extend the subscription for another term . If the charge was not successful, the subscription is put into pending status to indicate there was an issue. We send failed renewal notifications to customers after each failed renewal attempt so the customer can take action to resolve the issue. If the transaction has not gone through successfully after five days the subscription will be marked as expired and no additional attempts to charge the customer will be made. We continue to retry the charge up to five times over 5 days. If a renewal payment is successful your box will be posted within 3 - 5 days as scheduled. If the last payment attempt is unsuccessful, it will put your account into an expired cancelled or deactivated status, but you can always reactivate it when you are able . Once it has been reactivated the status should then update the reflective active status.




When and how we do ship


We ship 3 - 5 working days after your purchase. This gives us time to lovingly and carefully prepare your box. We usually ship by Royal Mail or Hermes. Once you make your purchase you will be sent a confirmation emial, and as soon as your parcel ships we will send you a tracking number.




How can I cancel my subscription


We would be sorry to see you go, but here are the instrucitons to say our goodbyes! Click on Manage button once inside the customer portal Click on Suscription settings on the bottom right corner of the screen Click on Cancel My subscription and click Confirm.




How do i reveive my refund


Please see our Refund Policy. Your refund will be processed within 7 days of receiving the products back to our offices in perfect condition.




Can I sign up and gift it to someone else


Yes. You will need to gift the subscription to someone else during the checkout. You do this by toggling the "This is a gift toggle" on the checkout You will then be able to configure your gift. You can chose when you want the subscription to start and how many shipments.




How Do I Skip/Pause my subscription


In order to skip a payment or to prolong it for a month or 2, you will need to folow 2 steps, which will utlimatley lead you to the page where you can opt for pausing your subscirption. Click on Manage button once inside their customer portal. Click on subscription settings You will now be on the cancel/pause subscription page. You will be asked whether you want to skip 1 or 2 payments.





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